Refund and Returns Policy

Thank you for shopping at TechDoor IT. We strive to provide quality products and services. If you’re not entirely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You can request a return if:

The product is defective, damaged, or not as described
You request a return within 3 days of receiving the product
The item is unused, in its original packaging, and in resalable condition

Products not eligible for return:

Software licenses or digital products
Products with physical damage not caused by us
Items without original invoice or proof of purchase

2. Refund Process

Once we receive and inspect your returned item, we’ll notify you via email or phone.
If the return is approved, your refund will be processed to your original payment method or via mobile banking (within 7–10 working days).

3. Exchange Option

If you prefer, we can offer a replacement product instead of a refund, subject to availability.

4. How to Request a Return

Please contact us via:

Email: info@techdoorit.com
Phone: +880 1879-545977
Include your order ID, reason for return, and supporting photos (if applicable).

5. Shipping Costs

If the return is due to our error (e.g., wrong or defective product), we will cover the return shipping.
If the return is due to customer preference (e.g., change of mind), the customer bears the shipping cost.

Last Updated: 11/05/2025